Thank you for visiting and shopping at https://kayatulum.com The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. DHL is used for all paid shipping needs.
* Overnight delivery is not available.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number of all paid shippings will be active within 24 hours of your order being shipped.
**Important** Free shipping is via Correos de Mexico, which does not provide a tracking number and delivery is approximately between 20-40 days.
Customs, Duties and Taxes
https://kayatulum.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If the package is stuck at your country's customs office, we will not be refunding your purchase.
https://kayatulum.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship packages internationally. Please check the shipping cost that is available during the checkout.